Terms & Conditions

Download Term & Condition

  • GENERAL

1. These terms of offer for sale (“Supply Terms”) apply to products and services purchased from  Kraft-Obench (Identified personnel – “Sales Team”) and www.kraft-obench.com (“the Website”)  which is a website owned and operated by KRAFT-OBENCH LLP, a company duly registered and  incorporated pursuant to section 12(1) of the Limited Liability Partnership Act, 2008, whose address  is at RZ/H2/60/B, Second Floor, Mahavir Enclave, Bengali Colony Palam, South West Delhi, New Delhi  – 110045, India. Under these Supply Terms the users of the website and Kraft-Obench’s  Products/Services will be referred to as (“You” or “Your” or “Yourself” or “User” or “Customers”). 

2. PLEASE READ THESE SUPPLY TERMS CAREFULLY BEFORE PURCHASING ANY PRODUCTS OR  AVAILING ANY SERVICES FROM THE SALES TEAM OR ON THE WEBSITE. ANY PURCHASE MADE BY YOU  THROUGH EITHER SHALL SIGNIFY YOUR ACCEPTANCE OF THE SUPPLY TERMS AND YOUR AGREEMENT  TO BE LEGALLY BOUND BY THE SAME. IN ADDITION TO THE FOREGOING, YOU SHALL ALSO BE BOUND  BY THE TERMS OF USE OF THE WEBSITE, OR ADDITIONAL TERMS WHICH ARE DISPLAYED WITH THE  SELECTION OF THE PRODUCT, IF ANY (“ADDITIONAL TERMS”). IF THERE IS ANY CONFLICT BETWEEN  THE SUPPLY TERMS AND THE ADDITIONAL TERMS, THE ADDITIONAL TERMS SHALL TAKE PRECEDENCE  IN RELATION TO THAT SALE TO THE EXTENT OF SUCH CONFLICT. 

3. IF YOU DO NOT AGREE WITH THE SUPPLY TERMS, PLEASE DO NOT PURCHASE FROM KRAFT OBENCH (SALES TEAM OR WEBSITE). 

  • BUSINESS

1. The Website is a platform to share information for sale of furniture and Work From Home  equipments merchandise (“products”) and allied services (“services”) offered by Kraft-Obench and the  purchase of products and service by you. For point of clarity, the products and services are  manufactured and sold, under the brand “Kraft-Obench”, which is owned by Kraft-Obench LLP. 

Kraft-Obench also delivers the products to You directly or through its authorised partner. 

2. Kraft-Obench has the right to change or discontinue any products and service at any time, without  notice. Kraft-Obench may add or modify the procedures, modes, processes or conditions of purchase  at any time. Kraft-Obench shall not be liable to You or to any third party for any modification,  suspension or discontinuance of any product or any aspect of the services. 

  • PRODUCTS AND SERVICES

1. Kraft-Obench sells a variety of products. Services, such as shipping, in relation to the products  shall be per the Kraft-Obench’s policy (Terms of Use), which may be changed by Kraft-Obench from  time to time. 

  • SERVICES

1. You should take all responsibility for Your own actions in utilizing the products and service and  the Website in relation to the services availed or purchased by You and Kraft-Obench shall not be  liable for any such action or consequence thereof. 

2. You represent that You are of legal age to form a binding contract and are not a person barred  from purchasing products or receiving services under the laws as applicable in India.

  • PRICING INFORMATION

1. The Pricing Information relating to the product shall be as displayed on the Website and as  disclosed to You at the time of Your purchase/order. 

2. Kraft-Obench does not guarantee that the price will be the lowest for similar products within any  given locality, city, region or geography. Prices and availability are subject to change without notice or  any consequential liability to You. 

3. While Kraft-Obench strives to provide accurate information relating to products and services  including pricing information, but typographical and other errors may occur. In the event that a  product or service is listed at an incorrect price or with incorrect information due to an error, Kraft Obench will have the right to modify the price of the product or services and contact You for further  instructions via e-mail address provided by You at the time of registration, or cancel the order and  notify You of such cancellation. If Kraft-Obench cancels the order after the payment has been  processed, the said amount will be remitted to Your account from which the payment was made. 

4. The following discount coupons are not allowed to be used during the sale period: Employee  discounts, Employee Referrals & Sign-up Promotion (FTC), if any. All vouchers which are equivalent to  cash will still be applicable – Customer referral codes and vouchers, Large Cart Vouchers, any  replacement/gift vouchers customers might have received. Kraft-Obench reserves the right to change  the discounts offered at any time during the sale and without prior notice. 

  • CREDIT/DEBIT/BANK TRANSFER DETAILS

You might be required to provide Your Credit Card/Debit Card/ Bank Transfer (“E-Mandate”, as  applicable) details to the approved payment gateways while making the payment. In this regard You  agree to provide valid, correct and accurate Credit Card/Debit Card/ Bank Transfer details to the  approved payment gateways for purchasing products or availing services from Kraft-Obench. You shall  not use the Credit Card/Debit Card/ Bank Transfer that is not lawfully owned by You. The information  provided by You will not be utilized or shared with any third party unless required in relation to fraud  verifications or by law, regulation or court order. You will be solely responsible for the security and  confidentiality of Your Credit Card/Debit Card/ Bank Transfer details. Kraft-Obench expressly disclaims  all liabilities that may arise as a consequence of any unauthorized use of Your Credit Card/Debit Card/  Bank Transfer. 

  • DELIVERY OF THE PRODUCT

1. Your shipping address and pin code will be verified for serviceability with the database of Kraft Obench before You proceed to pay for Your purchase. If Your order is not serviceable by  representatives of Kraft-Obench or the area/pin code is not covered, we will request You to provide  us with an alternate shipping address which we expect to have within Kraft-Obench’s serviceable area.  If there is any dispute regarding the shipment of the product or delivery of services for the area not  covered by Kraft-Obench, Kraft-Obench will not be responsible for the non-delivery of the product or  services. You can make purchases from the Sales Team from anywhere in the world but the shipping  address must be within India, in an area serviceable by us. 

2. In case You book multiple orders for the products and services in one transaction, efforts will be  made to ship all products together. However, this may not always be possible. Once the products  ordered by You reach the nearby delivery centre and Kraft-Obench makes Delivery Attempt once, and  You cancel the delivery the products, Kraft-Obench will try to hold the products in the delivery centre  for a week, beyond which if You do not take the delivery of the products, Kraft-Obench shall be free  to cancel the order.

  • CANCELLATIONS, RETURNS AND REFUNDS

CANCELLATION:- 

1. Cancellation prior to delivery: You can cancel your order for any product at any time prior to its  delivery/installation (as applicable). Post-delivery/installation (as applicable), you will be charged  100% of the order value for cancellation. For cancellation requests please write to us  at contact@kraft-obench.com . However, in case of any Made To Order product (“MTO”)  cancellation within 24 hours of placing the order, a full refund will be initiated. Post the 24-hour window & upto 1 week, you will be charged 25% of the order value as a restocking fee. Post 1 week window & upto dispatch date – 75% of the order value will be charged as compensation against the order cancellation. Post-delivery/installation (as  applicable), you will be charged 100% of the order value for cancellation. Incase, the customer fails to take the product delivery within 45 days of the committed dispatched date, Kraft-Obench holds the authority to take necessary action against the order like order cancellation, withdrawing the discounts, revising payment terms.

2. Cancellation after delivery/installation: Post-delivery/installation (as applicable), you will be  charged 100% of the order value for cancellation. 

3. Items bought on discount during sale are not eligible for cancellation after delivery. 

4. In case, you receive a damaged product, please bring it to the notice of the delivery personnel,  Service Associate or other responsible personnel immediately. In case you notice an issue later,  please write to us at contact@kraft-obench.com. Damage or defect will be assessed in 1-2 days and  a solution may be offered. If in the opinion of Kraft-Obench the product is defective, the product  may be replaced or any other corrective measure may be taken, as deemed appropriate by the  representative of Kraft-Obench, to address the issue. However, if in the opinion of Kraft-Obench there is no defect in the product, Kraft-Obench shall return the same product back to you and no  further action will be taken. Kraft-Obench shall have the sole right to determine whether a product  is defective or not. 

5. The cancellation policies mentioned here do not apply to certain pin codes. To know the specific  cancellation policy for your delivery location, please connect at info@kraft-obench.com 

RETURNS OR REPLACEMENTS:- 

1. If you happen to receive a damaged or defective product, or a product that does not comply  with the specifications as per your original order, you can return it on the spot, at the time of  delivery. No requests for return will be accepted post-delivery. 

REFUNDS:- 

1. If you are eligible for a refund or a promotional code (as the case may be), the same shall be  given to You as per the following guidelines -: 

  • a) All refunds process initiation shall be subject to pick up of all cancelled items from Your/customer’s premises.
  • b) The refund amount for the orders paid online or paid via credit/debit card/ bank transfer at the time of delivery will be refunded within 7-10 working days from the date of initiating the refund through the online account, or will be refunded to the same card, depending on  the most suitable circumstances as determined by Kraft-Obench.
  • c) The refund vide a promotional code, for the orders paid online will be provided to you within 7-10 working days through hard copy or e-mail depending on the most suitable circumstances as determined by Kraft-Obench. 
  • d) A promotional code once used shall not be re-activated in case of cancellation of order, either by the customer or by Kraft-Obench.

     

    Shipping And Delivery

1. In case we are yet to start delivery and post sales services in your city, whenever Kraft-Obench finds it operationally possible, we may deliver the product at your doorstep (provided a) You make  advance payment of the entire order amount at the time of placing the order and b) the transportation  cost is borne by you at actuals in advance). For such areas we will not be able to provide installation  service and the products will not be covered under any warranty. However, at Kraft-Obench’s sole  discretion, Kraft-Obench may solve any post sales related issues and provide installation services,  provided you get the product to the nearest Delivery Center at your own cost and risk. Please get in  touch at info@kraft-obench.com for further enquiries. 

2. Please note Kraft-Obench does not give any kind of After Sales service where the sales have been  made to business or corporate offices. 

3. The prices on website are subject to price fluctuations, due to various factors. Once an order is  placed by you, you will be liable to pay such amount as confirmed by the Sales Team or Website on  the date of the order and the invoice. 

4. We deliver to certain pin codes only conditionally. In such cases, you may need to make an  advance payment to be eligible for delivery. For such locations, warranty, and after-sales service will  also not be available. To know the exact conditions for your delivery location, please write it to info@kraft-obench.com 

5. All services are provided on an “as is” basis. Kraft-Obench makes no warranties, whether express  or implied, in relation to the services, in particular those of merchantability, non-infringement or  fitness for purpose.  

  • Warranties and Claims.

Please note the standard warranties and the conditions for usage of the products in relation to each  product. No claim (a) that is contrary to the above or (b) where products have been used contrary to  the conditions of usage; will be entertained. 

  • Indemnification and Limitation of Liability

1. You agree to indemnify, defend and hold harmless Kraft-Obench from and against any and all  losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and  disbursements in connection therewith and interest chargeable thereon) asserted against or incurred  by Kraft-Obench that arise out of, result from, or may be payable by virtue of, any breach of any  representation, warranty, covenant or agreement made or obligation to be performed by you  pursuant to these terms or any additional terms applicable to the purchase of products and/or  services. 

2. In no event shall Kraft-Obench, its officers, directors, employees or partners be liable to you or  any third party for any special, incidental, indirect, consequential or punitive damages whatsoever,  including those resulting from loss of use, data or profits, whether or not foreseeable or whether or  not Kraft-Obench has been advised of the possibility of such damages, or based on any theory of 

liability, including breach of contract or warranty, negligence or other tortious action, or any other  claim arising out of or in connection with Your purchase of the products and services herein.  Notwithstanding anything to contrary, Kraft-Obench’s entire liability to you under this Terms of Use – Sale or otherwise shall be limited to the refund of the moneys paid by you, for any product or service  in connection with are which the claim has arisen, which amount shall be refunded You. 

  • Governing Law

1. These Supply Terms and the relationship between you and Kraft-Obench shall be governed in  accordance with the laws of India without reference to conflict of laws principles. 

2. All claims, differences and disputes arising under or in connection with or in relation to these  Supply Terms or any transactions entered into on or through the website or the relationship between  You and Kraft-Obench shall be subject to the exclusive jurisdiction of the courts at South West Delhi District and You hereby accede to and accept the jurisdiction of such courts

 

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